IAO Level 1 Certificate in Employability
603/6727/1
- Level: Level 1
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Innovate Awarding (Recognised)
- Total credits: 13
- Guided learning hours: 72
- Total qualification time: 130
- Assessment methods: Multiple Choice Examination, Portfolio of Evidence
Units (35)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Awareness of Equality and Diversity at work RN5204/J/618/5049 |
Level 1 | 1 | 8 |
Becoming the perfect candidate RN5204/H/618/5043 |
Level 1 | 2 | 12 |
Communicate effectively with colleagues and customers RN5204/M/618/5031 |
Level 1 | 1 | 8 |
Deliver customer service to a challenging customer RN5204/L/618/5070 |
Level 1 | 1 | 7 |
Effective attitudes and behaviours to prepare for work RN5204/F/618/5034 |
Level 1 | 1 | 6 |
Follow organisational policies and procedures when dealing with customers RN5204/K/618/5061 |
Level 1 | 1 | 8 |
Food Service RN5204/K/502/4957 |
Level 1 | 3 | 30 |
Go the extra mile when dealing with customers RN5204/L/618/5067 |
Level 1 | 1 | 8 |
Handle mail RN5204/D/618/5087 |
Level 1 | 2 | 6 |
Housekeeping and Guest Services RN5204/A/600/1094 |
Level 1 | 3 | 30 |
Introduction to business administration RN5204/J/618/5083 |
Level 1 | 2 | 16 |
Introduction to Customer Service RN5204/A/618/5050 |
Level 1 | 3 | 19 |
Introduction to food safety RN5204/R/618/5071 |
Level 1 | 1 | 8 |
Introduction to Health and Safety at Work RN5204/M/618/5045 |
Level 1 | 1 | 9 |
Introduction to the catering and hospitality industry RN5204/J/500/9043 |
Level 1 | 3 | 20 |
Introduction to the retail industry RN5204/T/618/5077 |
Level 1 | 2 | 16 |
Keep stock at the required level RN5204/F/618/5079 |
Level 1 | 2 | 12 |
Keep the retail environment clean and tidy RN5204/T/618/5080 |
Level 1 | 1 | 8 |
Make and receive telephone calls RN5204/Y/618/5086 |
Level 1 | 2 | 9 |
Personal performance and development RN5204/R/618/5037 |
Level 1 | 1 | 8 |
Prepare and cook simple hot dishes RN5204/H/618/5074 |
Level 1 | 2 | 16 |
Principles of safe, hygenic and secure working environments in hospitality RN5204/F/618/3641 |
Level 1 | 2 | 16 |
Produce business documents RN5204/H/618/5088 |
Level 1 | 1 | 9 |
Provide a counter and takeaway service RN5204/L/601/5016 |
Level 1 | 3 | 30 |
Provide dressing room assistance RN5204/F/618/5082 |
Level 1 | 1 | 8 |
Recognise and deal with queries and requests RN5204/M/618/5062 |
Level 1 | 1 | 10 |
Record and store customer information RN5204/F/618/5065 |
Level 1 | 1 | 9 |
Searching and applying for a job RN5204/T/618/5046 |
Level 1 | 2 | 8 |
Store and retrieve information RN5204/H/618/5091 |
Level 1 | 2 | 9 |
Undertaking a work placement RN5204/Y/618/5041 |
Level 1 | 2 | 10 |
Use email RN5204/D/618/5090 |
Level 1 | 1 | 10 |
Use office equipment RN5204/R/618/5085 |
Level 1 | 1 | 9 |
Work in a business environment RN5204/L/618/5084 |
Level 1 | 2 | 16 |
Work in a customer service environment RN5204/D/618/5056 |
Level 1 | 2 | 16 |
Promote personal development in care settings RN5204/M/616/5040 |
Level 3 | 3 | 10 |