IAO Level 2 Certificate for Transition to Working in Retail
603/6378/2
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Innovate Awarding (Recognised)
- Total credits: 13
- Guided learning hours: 95
- Total qualification time: 130
- Assessment methods: Multiple Choice Examination, Portfolio of Evidence
Units (9)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Recognise and deal with customer queries, requests and problems RN5204/M/601/1508 |
Level 1 | 5 | 33 |
Understand working in a customer service environment RN5204/L/506/2083 |
Level 1 | 3 | 25 |
Applying for a Job RN5204/J/501/5893 |
Level 2 | 1 | 10 |
Building working relationships with customers RN5204/R/618/3739 |
Level 2 | 2 | 20 |
Effective skills, qualities and attitudes for learning and work RN5204/J/618/3737 |
Level 2 | 3 | 22 |
Preparing for an Interview RN5204/H/501/5917 |
Level 2 | 1 | 10 |
Teamworking skills RN5204/J/618/3740 |
Level 2 | 3 | 20 |
Understanding how a retail business maintains health and safety on its premises RN5204/A/502/5823 |
Level 2 | 2 | 15 |
Understanding the handling of customer payments in a retail business RN5204/H/502/5797 |
Level 2 | 2 | 8 |