iCQ Level 2 Diploma in Travel Services
610/3691/2
- Level: Level 2
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: iCan Qualifications Limited (Recognised)
- Total credits: 37
- Guided learning hours: 265
- Total qualification time: 370
- Assessment methods: Portfolio of Evidence
Units (30)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Arrange non multi-sector air travel RN5325/J/650/9985 |
Level 2 | 5 | 43 |
Arrange Travel Itineraries RN5325/J/601/5760 |
Level 2 | 7 | 57 |
Assist Customers Prior To and After Travelling RN5325/T/601/5723 |
Level 2 | 4 | 32 |
Assist with travel and tourism problems and emergencies RN5325/K/601/6559 |
Level 2 | 4 | 32 |
Collect and maintain tourism information and data RN5325/Y/601/6590 |
Level 2 | 3 | 20 |
Communicate and advise customers of information which impacts their travel arrangements RN5325/Y/650/9980 |
Level 2 | 5 | 40 |
Contribute to the organisation and implementation of travel and tourism promotional activities RN5325/A/650/9981 |
Level 2 | 4 | 30 |
Develop and maintain relationships with face-to-face customers RN5325/R/650/9989 |
Level 2 | 5 | 42 |
Develop and maintain relationships with remote customers RN5325/A/650/9990 |
Level 2 | 5 | 42 |
Develop and maintain your effectiveness at work in a Travel and Tourism environment RN5325/F/650/9947 |
Level 2 | 4 | 25 |
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector RN5325/T/601/7214 |
Level 2 | 2 | 16 |
Establish customers’ interest in sustainable travel and tourism options RN5325/H/650/9984 |
Level 2 | 4 | 30 |
Generate increased travel and tourism sales RN5325/D/650/9982 |
Level 2 | 3 | 24 |
Give customers a positive impression of yourself and your organisation. RN5325/L/601/0933 |
Level 2 | 5 | 33 |
Help Customers to Choose and Book Travel Services RN5325/M/601/6580 |
Level 2 | 16 | 120 |
Identify and provide travel and tourism related information and advice RN5325/Y/650/9935 |
Level 2 | 5 | 37 |
Operate in a sustainable manner RN5325/F/650/9983 |
Level 2 | 3 | 24 |
Process travel and tourism services payments RN5325/K/650/9986 |
Level 2 | 3 | 20 |
Process travel services bookings RN5325/A/601/6548 |
Level 2 | 5 | 37 |
Research travel and destination information RN5325/F/650/9938 |
Level 2 | 3 | 18 |
Resolve customer service problems RN5325/M/601/1511 |
Level 2 | 6 | 40 |
Sell tourism related products and services RN5325/A/650/9936 |
Level 2 | 5 | 31 |
Sell travel related products and services RN5325/D/650/9937 |
Level 2 | 5 | 31 |
Set Up and Maintain Promotional Displays RN5325/F/601/6552 |
Level 2 | 4 | 27 |
Travel Planning RN5325/J/601/3183 |
Level 2 | 6 | 40 |
Use social media to communicate with customers in travel and tourism RN5325/M/650/9988 |
Level 2 | 4 | 30 |
Collect and analyse customer feedback RN5325/L/650/9987 |
Level 3 | 4 | 35 |
Complete Foreign Exchange Transactions RN5325/Y/601/5746 |
Level 3 | 7 | 53 |
Ensure responsibility for actions to reduce risks to health, safety, and security RN5325/R/650/9951 |
Level 3 | 6 | 48 |
Planning and Delivering Guided Tours RN5325/L/601/3346 |
Level 3 | 8 | 60 |