iCQ Level 3 Diploma in Travel Services
610/3690/0
- Level: Level 3
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: iCan Qualifications Limited (Recognised)
- Total credits: 37
- Guided learning hours: 284
- Total qualification time: 370
- Assessment methods: Portfolio of Evidence
Units (26)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Develop and maintain relationships with face-to-face customers RN5325/R/650/9989 |
Level 2 | 5 | 42 |
Develop and maintain relationships with remote customers RN5325/A/650/9990 |
Level 2 | 5 | 42 |
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector RN5325/T/601/7214 |
Level 2 | 2 | 16 |
Establish customers’ interest in sustainable travel and tourism options RN5325/H/650/9984 |
Level 2 | 4 | 30 |
Generate increased travel and tourism sales RN5325/D/650/9982 |
Level 2 | 3 | 24 |
Identify and provide travel and tourism related information and advice RN5325/Y/650/9935 |
Level 2 | 5 | 37 |
Operate in a sustainable manner RN5325/F/650/9983 |
Level 2 | 3 | 24 |
Process travel services bookings RN5325/A/601/6548 |
Level 2 | 5 | 37 |
Sell tourism related products and services RN5325/A/650/9936 |
Level 2 | 5 | 31 |
Sell travel related products and services RN5325/D/650/9937 |
Level 2 | 5 | 31 |
Use social media to communicate with customers in travel and tourism RN5325/M/650/9988 |
Level 2 | 4 | 30 |
Build and Maintain Customers' Profiles RN5325/D/601/6610 |
Level 3 | 3 | 20 |
Collect and analyse customer feedback RN5325/L/650/9996 |
Level 3 | 4 | 35 |
Complete Foreign Exchange Transactions RN5325/Y/601/5746 |
Level 3 | 7 | 53 |
Contribute to business travel account management RN5325/K/650/9995 |
Level 3 | 6 | 44 |
Contribute to Supporting and Developing Colleagues RN5325/T/601/6600 |
Level 3 | 6 | 44 |
Deal with travel and tourism problems and emergencies RN5325/M/601/6496 |
Level 3 | 3 | 24 |
Ensure responsibility for actions to reduce risks to health, safety, and security RN5325/R/650/9951 |
Level 3 | 6 | 48 |
Monitor and maintain the quality of travel and tourism operations RN5325/D/650/9991 |
Level 3 | 5 | 41 |
Monitor and solve customer service problems RN5325/J/601/1515 |
Level 3 | 6 | 40 |
Monitor business performance RN5325/J/650/9994 |
Level 3 | 4 | 33 |
Monitor, communicate and advise customers of information which impacts their travel arrangements RN5325/F/650/9992 |
Level 3 | 5 | 40 |
Organise and implement travel and tourism promotional activities RN5325/H/650/9993 |
Level 3 | 6 | 45 |
Organise your work and personal development RN5325/A/601/6601 |
Level 3 | 4 | 28 |
Sell multi-sector air travel RN5325/K/601/6576 |
Level 3 | 12 | 93 |
Sell tailor-made travel services RN5325/T/601/6578 |
Level 3 | 10 | 75 |