City & Guilds Level 3 NVQ Diploma in Hospitality Supervision and Leadership
600/0861/1
- Level: Level 3
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: City & Guilds Limited (Recognised)
- Total credits: 37
- Guided learning hours: 216
- Total qualification time: 370
- Assessment methods: Portfolio of Evidence
Units (34)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Develop working relationships with colleagues RN6142/H/600/9660 |
Level 2 | 3 | 15 |
Develop working relationships with colleagues RN6142/M/616/1814 |
Level 2 | 3 | 15 |
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector RN6142/T/601/7214 |
Level 2 | 2 | 16 |
Contribute to the control of resources RN6142/T/502/9532 |
Level 3 | 4 | 30 |
Contribute to the selection of staff for activities RN6142/T/502/9529 |
Level 3 | 5 | 22 |
Ensure Food Safety Practices are Followed in the Preparation and Serving of Food and Drink RN6142/H/502/9591 |
Level 3 | 5 | 35 |
Improve the customer relationship RN6142/H/601/1232 |
Level 3 | 7 | 47 |
Lead a team to improve customer service RN6142/H/601/1568 |
Level 3 | 7 | 47 |
Lead and manage meetings RN6142/D/615/8553 |
Level 3 | 4 | 20 |
Lead and manage meetings RN6142/Y/600/9686 |
Level 3 | 4 | 20 |
Maintain the health, hygiene, safety and security of the working environment RN6142/Y/502/9569 |
Level 3 | 4 | 27 |
Manage the receipt, storage or dispatch of goods RN6142/A/502/9564 |
Level 3 | 3 | 21 |
Monitor and solve customer service problems RN6142/J/601/1515 |
Level 3 | 6 | 40 |
Set objectives and provide support for team members RN6142/M/600/9600 |
Level 3 | 5 | 35 |
Supervise Cellar and Drink Storage Operations RN6142/R/502/9540 |
Level 3 | 5 | 28 |
Supervise Drink Services RN6142/F/502/9565 |
Level 3 | 4 | 30 |
Supervise Food Production Operations RN6142/J/502/9566 |
Level 3 | 4 | 20 |
Supervise Food Service RN6142/M/502/9562 |
Level 3 | 4 | 35 |
Supervise Functions RN6142/T/502/9563 |
Level 3 | 5 | 35 |
Supervise Housekeeping Operations RN6142/K/502/9561 |
Level 3 | 4 | 30 |
Supervise Linen Services RN6142/M/502/9559 |
Level 3 | 4 | 29 |
Supervise Portering and Concierge Operations RN6142/H/502/9560 |
Level 3 | 4 | 32 |
Supervise Practices for Handling Payments RN6142/D/502/9539 |
Level 3 | 4 | 18 |
Supervise Reception Services RN6142/A/502/9533 |
Level 3 | 5 | 30 |
Supervise Reservations and booking services RN6142/Y/502/9538 |
Level 3 | 5 | 30 |
Supervise the use of technological equipment in hospitality services RN6142/F/502/9534 |
Level 3 | 4 | 33 |
Supervise the wine store/cellar and dispense counter RN6142/R/502/9537 |
Level 3 | 5 | 24 |
Supervise vending Service RN6142/L/502/9536 |
Level 3 | 5 | 34 |
Contribute to Promoting Hospitality Products and Services RN6142/J/502/9535 |
Level 4 | 5 | 28 |
Contribute to the Development of a Wine List RN6142/K/502/9530 |
Level 4 | 5 | 24 |
Contribute to the Development of Recipes and Menus RN6142/M/502/9531 |
Level 4 | 4 | 22 |
Supervise off-site food delivery service RN6142/K/502/9558 |
Level 4 | 4 | 34 |
Support learning and development within own area of responsibility RN6142/M/600/9676 |
Level 4 | 5 | 25 |
Support learning and development within own area of responsibility RN6142/M/616/1828 |
Level 4 | 5 | 25 |