TQUK Level 2 Certificate in Customer Service (RQF)
603/3895/7
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Training Qualifications UK Ltd (Recognised)
- Total credits: 14
- Guided learning hours: 110
- Total qualification time: 140
- Assessment methods: Portfolio of Evidence
Units (4)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Customer service principles RN5355/K/617/3699 |
Level 2 | 3 | 25 |
Developing customer service skills RN5355/Y/617/3701 |
Level 2 | 5 | 40 |
Legislation for customer service RN5355/D/617/3702 |
Level 2 | 2 | 15 |
The customer service environment RN5355/R/617/3700 |
Level 2 | 4 | 30 |