NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
603/2778/9
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: NCFE (Recognised)
- Total credits:
- Guided learning hours: 125
- Total qualification time: 155
- Assessment methods: Portfolio of Evidence
Units (4)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Principles of customer service in the hospitality sector RN5156/F/616/7570 |
Level 2 | 40 | |
Understand effective teamwork in the hospitality sector RN5156/J/616/7571 |
Level 2 | 20 | |
Understand legislation and guidance relevant to the hospitality sector RN5156/L/616/7572 |
Level 2 | 40 | |
Understand professional personal standards in the hospitality sector RN5156/R/616/7573 |
Level 2 | 25 |