iCQ Level 2 Extended Award in the Principles of Customer Service in the Retail Sector
601/2618/8
- Level: Level 2
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: iCan Qualifications Limited (Recognised)
- Total credits: 7
- Guided learning hours: 54
- Total qualification time: 70
- Assessment methods: Portfolio of Evidence
Units (4)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Cultural awareness RN5325/Y/503/0110 |
Level 2 | 1 | 8 |
The role of a customer service representative in welcoming tourists and visitors to their destination RN5325/D/503/0111 |
Level 2 | 1 | 9 |
Understanding customer service in the retail sector RN5325/M/502/5821 |
Level 2 | 3 | 22 |
Understanding the retail selling process RN5325/A/502/5806 |
Level 2 | 2 | 15 |