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iCQ Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)

600/4151/1

• Level: Level 2
• Type: Occupational Qualification
• Status: Available to learners
• Offered in England: Yes
• Awarding body: iCan Qualifications Limited (Recognised)
• Total credits: 14
• Guided learning hours: 96
• Total qualification time: 140
• Assessment methods: Portfolio of Evidence

Open official specification

Units (14)

Unit	Level	Credits	GLH
Effective Teamwork RN5325/Y/600/0616	Level 1	2	19
Safe, Hygienic and Secure Working Environments in Hospitality RN5325/R/600/0615	Level 1	2	16
Arrival of Customers RN5325/D/600/0620	Level 2	1	7
Dealing with Bookings RN5325/F/600/1078	Level 2	1	10
Dealing with Payments RN5325/L/600/1133	Level 2	1	9
Departure of Customers RN5325/H/600/0621	Level 2	1	7
Giving Customers a Positive Impression RN5325/D/600/0617	Level 2	2	18
Handle Mail and Book External Services RN5325/A/600/1080	Level 2	1	10
Principles of Customer Service in Hospitality Leisure Travel and Tourism RN5325/T/600/1059	Level 2	1	10
Principles of Maintaining Customer Service Through Effective Handover RN5325/K/502/8314	Level 2	2	15
Principles of Promoting Additional Services or Products to Customers RN5325/Y/502/8311	Level 2	2	10
Principles of Resolving Customer Service Problems RN5325/A/502/8317	Level 2	2	10
Principles of Storing and Retrieving Information RN5325/D/502/8312	Level 2	2	10
Reception Communication Procedures in the Hospitality Industry RN5325/K/600/0619	Level 2	1	10