City & Guilds Level 2 NVQ Diploma in Front of House Reception
500/9490/7
- Level: Level 2
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: City & Guilds Limited (Recognised)
- Total credits: 37
- Guided learning hours: 236
- Total qualification time: 370
- Assessment methods: Portfolio of Evidence
Units (20)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Maintenance of a safe, hygienic and secure working environment RN6142/F/601/4218 |
Level 1 | 3 | 25 |
Working effectively as part of a hospitality team RN6142/T/601/4216 |
Level 1 | 3 | 22 |
Communicate in a business environment RN6142/D/601/2475 |
Level 2 | 3 | 18 |
Deal with Arrival of Customers RN6142/D/601/5120 |
Level 2 | 4 | 32 |
Deal with Bookings RN6142/L/601/5100 |
Level 2 | 4 | 30 |
Deal with Communications as Part of the Reception Function RN6142/F/601/5109 |
Level 2 | 3 | 21 |
Deal with customers across a language divide RN6142/A/601/1219 |
Level 2 | 8 | 53 |
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector RN6142/T/601/7214 |
Level 2 | 2 | 16 |
Give customers a positive impression of yourself and your organisation. RN6142/L/601/0933 |
Level 2 | 5 | 33 |
Handle Mail and Book External Services RN6142/M/601/5123 |
Level 2 | 3 | 28 |
Maintain and deal with payments RN6142/M/601/5039 |
Level 2 | 4 | 30 |
Maintain customer service through effective handover RN6142/Y/601/1227 |
Level 2 | 4 | 27 |
Prepare Customer Accounts and Deal with Departures RN6142/A/601/5125 |
Level 2 | 4 | 30 |
Produce documents in a business environment RN6142/T/601/2482 |
Level 2 | 4 | 15 |
Promote additional services or products to customers RN6142/D/601/0936 |
Level 2 | 6 | 40 |
Provide reception services RN6142/K/601/2480 |
Level 2 | 3 | 15 |
Provide Tourism Information Services to Customers RN6142/R/601/5129 |
Level 2 | 5 | 50 |
Resolve customer service problems RN6142/M/601/1511 |
Level 2 | 6 | 40 |
Store and retrieve information RN6142/R/601/2490 |
Level 2 | 3 | 17 |
Use office equipment RN6142/H/601/2493 |
Level 2 | 4 | 18 |