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City & Guilds Level 2 Certificate In Hospitality and Catering Principles (Front of House Reception)

600/0839/8

• Level: Level 2
• Type: Vocationally-Related Qualification
• Status: Available to learners
• Offered in England: Yes
• Awarding body: City & Guilds Limited (Recognised)
• Total credits: 14
• Guided learning hours: 100
• Total qualification time: 140
• Assessment methods: Multiple Choice Examination

Open official specification

Units (14)

Unit	Level	Credits	GLH
Effective Teamwork RN6142/Y/600/0616	Level 1	2	19
Safe, Hygienic and Secure Working Environments in Hospitality RN6142/R/600/0615	Level 1	2	16
Arrival of Customers RN6142/D/600/0620	Level 2	1	7
Dealing with Bookings RN6142/F/600/1078	Level 2	1	10
Dealing with Payments RN6142/L/600/1133	Level 2	1	9
Departure of Customers RN6142/H/600/0621	Level 2	1	7
Giving Customers a Positive Impression RN6142/D/600/0617	Level 2	2	18
Handle Mail and Book External Services RN6142/A/600/1080	Level 2	1	10
Principles of Customer Service in Hospitality Leisure Travel and Tourism RN6142/T/600/1059	Level 2	1	10
Principles of Maintaining Customer Service Through Effective Handover RN6142/K/502/8314	Level 2	2	15
Principles of Promoting Additional Services or Products to Customers RN6142/Y/502/8311	Level 2	2	10
Principles of Resolving Customer Service Problems RN6142/A/502/8317	Level 2	2	10
Principles of Storing and Retrieving Information RN6142/D/502/8312	Level 2	2	10
Reception Communication Procedures in the Hospitality Industry RN6142/K/600/0619	Level 2	1	10