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City & Guilds Level 2 Certificate in Operational Delivery (VRQ)

601/2734/X

• Level: Level 2
• Type: Vocationally-Related Qualification
• Status: Available to learners
• Offered in England: Yes
• Awarding body: City & Guilds Limited (Recognised)
• Total credits:
• Guided learning hours: 44
• Total qualification time: 53
• Assessment methods: E-assessment, Multiple Choice Examination

Open official specification

Units (11)

Unit	Level	Credits	GLH
Principles of calculating entitlements RN6142/J/506/0283	Level 2		21
Principles of calculating liabilities RN6142/F/506/0282	Level 2		26
Principles of dealing with customers' financial transactions RN6142/L/506/0284	Level 2		13
Principles of equality and diversity in operational delivery RN6142/A/506/0281	Level 2		8
Principles of protecting data security in own area of responsibility RN6142/T/506/0280	Level 2		9
Principles of providing customer service by telephone RN6142/A/506/0278	Level 2		13
Principles of providing customer service in a team RN6142/K/506/0275	Level 2		8
Principles of providing customer service in writing RN6142/T/506/0277	Level 2		7
Principles of providing customer service using technology RN6142/F/506/0279	Level 2		15
Principles of providing face-to-face customer service RN6142/M/506/0276	Level 2		15
Principles of working in operational delivery RN6142/H/506/0274	Level 2		12