IAO Level 3 Certificate in Operational Delivery (Advanced)
603/2582/3
- Level: Level 3
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Innovate Awarding (Recognised)
- Total credits: 25
- Guided learning hours: 83
- Total qualification time: 250
- Assessment methods: Multiple Choice Examination
Units (10)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Dealing with Difficult Customers and Situations RN5204/L/616/6602 |
Level 3 | 2 | 8 |
Diffusing Hostility and Managing Conflict RN5204/R/616/6603 |
Level 3 | 3 | 10 |
Influencing Skills RN5204/Y/616/6604 |
Level 3 | 3 | 10 |
Information, Advice and Guidance RN5204/D/616/6605 |
Level 3 | 2 | 6 |
Leading a Team RN5204/H/616/6606 |
Level 3 | 3 | 10 |
Legal Awareness RN5204/K/616/6607 |
Level 3 | 3 | 10 |
Stress and Resilience RN5204/M/616/6608 |
Level 3 | 2 | 7 |
Systems Approach RN5204/T/616/6609 |
Level 3 | 3 | 10 |
Using ICT Systems RN5204/K/616/6610 |
Level 3 | 3 | 10 |
Working with Others RN5204/M/616/6611 |
Level 3 | 3 | 10 |