City & Guilds Level 3 Diploma in Operational Delivery (VRQ)
601/2738/7
- Level: Level 3
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: City & Guilds Limited (Recognised)
- Total credits:
- Guided learning hours: 64
- Total qualification time: 90
- Assessment methods: Written Examination
Units (13)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Customer service in partnership RN6142/Y/506/0322 |
Level 3 | 20 | |
Investigate suspected non-compliance in operational delivery RN6142/Y/506/0384 |
Level 3 | 22 | |
Manage team and individual performance against set objectives RN6142/R/506/0321 |
Level 3 | 27 | |
Managing debt in operational delivery RN6142/K/506/0325 |
Level 3 | 10 | |
Operational delivery interviews RN6142/D/506/0323 |
Level 3 | 8 | |
Operational delivery visits RN6142/H/506/0324 |
Level 3 | 8 | |
Principles of equality and diversity in operational delivery RN6142/J/506/0316 |
Level 3 | 10 | |
Principles of researching the labour market to respond to customer needs RN6142/A/507/5332 |
Level 3 | 45 | |
Resolving customer service problems in operational delivery RN6142/Y/506/0403 |
Level 3 | 12 | |
Safety and security in operational delivery RN6142/F/506/0315 |
Level 3 | 10 | |
Technical advice in operational delivery cases RN6142/Y/506/0319 |
Level 3 | 8 | |
Verify the calculation/entitlement RN6142/R/506/0318 |
Level 3 | 6 | |
Working in operational delivery RN6142/A/506/0314 |
Level 3 | 10 |