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City & Guilds Level 3 Certificate in Operational Delivery (VRQ)

601/2737/5

• Level: Level 3
• Type: Vocationally-Related Qualification
• Status: Available to learners
• Offered in England: Yes
• Awarding body: City & Guilds Limited (Recognised)
• Total credits:
• Guided learning hours: 48
• Total qualification time: 67
• Assessment methods: E-assessment, Multiple Choice Examination, Written Examination

Open official specification

Units (19)

Unit	Level	Credits	GLH
Principles of dealing with customers' financial transactions RN6142/L/506/0284	Level 2		13
Principles of providing customer service by telephone RN6142/A/506/0278	Level 2		13
Principles of providing customer service in a team RN6142/K/506/0275	Level 2		8
Principles of providing customer service in writing RN6142/T/506/0277	Level 2		7
Principles of providing customer service using technology RN6142/F/506/0279	Level 2		15
Principles of providing face-to-face customer service RN6142/M/506/0276	Level 2		15
Customer service in partnership RN6142/Y/506/0322	Level 3		20
Investigate suspected non-compliance in operational delivery RN6142/Y/506/0384	Level 3		22
Manage team and individual performance against set objectives RN6142/R/506/0321	Level 3		27
Managing debt in operational delivery RN6142/K/506/0325	Level 3		10
Operational delivery interviews RN6142/D/506/0323	Level 3		8
Operational delivery visits RN6142/H/506/0324	Level 3		8
Principles of equality and diversity in operational delivery RN6142/J/506/0316	Level 3		10
Principles of researching the labour market to respond to customer needs RN6142/A/507/5332	Level 3		45
Resolving customer service problems in operational delivery RN6142/Y/506/0403	Level 3		12
Safety and security in operational delivery RN6142/F/506/0315	Level 3		10
Technical advice in operational delivery cases RN6142/Y/506/0319	Level 3		8
Verify the calculation/entitlement RN6142/R/506/0318	Level 3		6
Working in operational delivery RN6142/A/506/0314	Level 3		10