ETCAL Level 1 Certificate of Introduction to Customer Service
603/4545/7
- Level: Level 1
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: ETC Awards Limited (Recognised)
- Total credits: 16
- Guided learning hours: 155
- Total qualification time: 160
- Assessment methods: Aural Examination, Coursework, E-assessment, Oral Examination, Portfolio of Evidence, Practical Demonstration/Assignment, Practical Examination
Units (7)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communication within customer services RN5135/K/617/6036 |
Level 1 | 2 | 14 |
Fundamentals of working in a customer service environment RN5135/H/617/6035 |
Level 1 | 2 | 20 |
Health & Safety RN5135/K/617/1564 |
Level 1 | 4 | 40 |
Recording details of customer service issues RN5135/M/617/6037 |
Level 1 | 3 | 25 |
Time Management and Workload RN5135/R/617/5737 |
Level 1 | 1 | 10 |
Understanding the Industry RN5135/M/617/1565 |
Level 1 | 3 | 30 |
Working with others in a business environment RN5135/T/617/6038 |
Level 1 | 2 | 18 |