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Open Awards Entry Level Award in Customer Service (Entry 2) (RQF)

603/6199/2

  • Level: Entry Level
  • Type: Vocationally-Related Qualification
  • Status: Available to learners
  • Offered in England: Yes
  • Awarding body: Open Awards (Recognised)
  • Total credits: 5
  • Guided learning hours: 50
  • Total qualification time: 50
  • Assessment methods: Portfolio of Evidence

Open official specification

Units (2)

Unit Level Credits GLH
Customer Service Skills
RN5289/H/618/4698
Entry Level 2 18
Dealing with Customers Queries and Complaints
RN5289/H/615/5802
Entry Level 2 20