ETCAL Level 1 Diploma in Digital Contact Centre Operations
603/6289/3
- Level: Level 1
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: ETC Awards Limited (Recognised)
- Total credits: 40
- Guided learning hours: 375
- Total qualification time: 400
- Assessment methods: Aural Examination, Coursework, E-assessment, Oral Examination, Portfolio of Evidence, Practical Demonstration/Assignment, Practical Examination, Written Examination
Units (16)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Basic use of digital devices / systems RN5135/R/617/6595 |
Level 1 | 3 | 30 |
Behaviours and Standards at Work RN5135/R/617/1560 |
Level 1 | 2 | 20 |
Digital presence, awareness and safety RN5135/Y/617/6596 |
Level 1 | 4 | 35 |
Digital technology in the workplace RN5135/H/617/6598 |
Level 1 | 4 | 35 |
Incoming Telephone Communication and Sales RN5135/D/618/3291 |
Level 1 | 1 | 10 |
Introduction to using E-mail RN5135/R/617/6600 |
Level 1 | 2 | 20 |
Introduction to using the Internet RN5135/K/617/6599 |
Level 1 | 2 | 20 |
Introduction to using Word Processing software RN5135/K/617/6604 |
Level 1 | 2 | 20 |
Outgoing Telephone Communication and Sales RN5135/Y/618/3290 |
Level 1 | 2 | 20 |
Portray a Customer-Friendly and Positive Attitude in a Contact Centre Environment RN5135/H/618/3292 |
Level 1 | 2 | 20 |
Produce a CV RN5135/D/617/1562 |
Level 1 | 4 | 35 |
Provide Contact Centre Customer Service RN5135/H/618/3289 |
Level 1 | 2 | 20 |
Select and set up digital devices / systems RN5135/J/617/6593 |
Level 1 | 4 | 35 |
Succeed at an Interview RN5135/H/617/1563 |
Level 1 | 3 | 25 |
Supporting Customers by Working with Others in a Contact Centre RN5135/D/618/3288 |
Level 1 | 2 | 20 |
Using a keyboard, pointing device or touchscreen RN5135/L/617/6594 |
Level 1 | 1 | 10 |