BIIAB Level 1 Award In Customer Service
601/6789/0
- Level: Level 1
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: BIIAB (Recognised)
- Total credits: 7
- Guided learning hours: 50
- Total qualification time: 70
- Assessment methods: Portfolio of Evidence, Practical Demonstration/Assignment
Units (8)
| Unit | Level | Credits | GLH |
|---|---|---|---|
The importance of appearance and behaviour in customer service RN5118/A/601/6047 |
Entry Level | 2 | 15 |
Understand how to deal with queries and requests RN5118/R/601/6054 |
Entry Level | 3 | 20 |
Apply legislation, regulation and organisational procedures for customer service RN5118/R/601/6071 |
Level 1 | 3 | 24 |
Communication in customer service RN5118/Y/506/2085 |
Level 1 | 2 | 14 |
Contribute to effective customer service RN5118/F/601/6079 |
Level 1 | 2 | 20 |
Deal with customer queries, requests and problems RN5118/A/506/2113 |
Level 1 | 3 | 11 |
Understand working in a customer service environment RN5118/L/506/2083 |
Level 1 | 3 | 25 |
Employee rights and responsibilities RN5118/L/506/1905 |
Level 2 | 2 | 16 |