Ascentis Level 1 Certificate for Introduction to Customer Service
600/1684/X
- Level: Level 1
- Type: Other Vocational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Ascentis (Recognised)
- Total credits: 13
- Guided learning hours: 109
- Total qualification time: 130
- Assessment methods: Portfolio of Evidence
Units (19)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communicate customers’ problems with others RN5200/D/601/6056 |
Entry Level | 2 | 18 |
Communicate effectively with customers RN5200/M/601/6062 |
Entry Level | 2 | 18 |
Effective relationships with customers and colleagues RN5200/A/601/6064 |
Entry Level | 2 | 20 |
Handling telephone calls from customers RN5200/M/601/6059 |
Entry Level | 2 | 18 |
Introduction to customer service RN5200/F/601/6065 |
Entry Level | 2 | 20 |
The importance of appearance and behaviour in customer service RN5200/A/601/6047 |
Entry Level | 2 | 15 |
Understand how to deal with queries and requests RN5200/R/601/6054 |
Entry Level | 3 | 20 |
Working in a customer focused way RN5200/L/601/6067 |
Entry Level | 2 | 16 |
Answer telephone calls from customers RN5200/T/601/6077 |
Level 1 | 2 | 18 |
Apply legislation, regulation and organisational procedures for customer service RN5200/R/601/6071 |
Level 1 | 3 | 24 |
Contribute to effective customer service RN5200/F/601/6079 |
Level 1 | 2 | 20 |
Create a good impression to customers RN5200/R/601/6068 |
Level 1 | 2 | 18 |
Deal with queries and requests RN5200/H/601/6074 |
Level 1 | 3 | 22 |
Digital Communications for Business RN5200/D/618/3355 |
Level 1 | 2 | 20 |
Positive communication with customers RN5200/A/601/6078 |
Level 1 | 2 | 20 |
Record and communicate customer problems RN5200/K/601/6075 |
Level 1 | 2 | 18 |
The customer service experience RN5200/T/601/6080 |
Level 1 | 2 | 20 |
Work in a customer-friendly way RN5200/A/601/6081 |
Level 1 | 2 | 18 |
Working in customer service RN5200/M/601/6076 |
Level 1 | 2 | 18 |