Finder

« Back to finder

City & Guilds Entry Level Certificate for Introduction to Customer Service (Entry 3)

501/1838/9

• Level: Entry Level
• Type: Vocationally-Related Qualification
• Status: Available to learners
• Offered in England: Yes
• Awarding body: City & Guilds Limited (Recognised)
• Total credits: 13
• Guided learning hours: 109
• Total qualification time: 130
• Assessment methods: Portfolio of Evidence

Open official specification

Units (20)

Unit	Level	Credits	GLH
Communicate customers’ problems with others RN6142/D/601/6056	Entry Level	2	18
Communicate effectively with customers RN6142/M/601/6062	Entry Level	2	18
Effective relationships with customers and colleagues RN6142/A/601/6064	Entry Level	2	20
Handling telephone calls from customers RN6142/M/601/6059	Entry Level	2	18
Introduction to customer service RN6142/F/601/6065	Entry Level	2	20
Legislation, regulation and procedures to follow in customer service RN6142/J/601/6052	Entry Level	2	20
The customer service job role RN6142/K/601/6058	Entry Level	2	20
The importance of appearance and behaviour in customer service RN6142/A/601/6047	Entry Level	2	15
Understand how to deal with queries and requests RN6142/R/601/6054	Entry Level	3	20
Working in a customer focused way RN6142/L/601/6067	Entry Level	2	16
Answer telephone calls from customers RN6142/T/601/6077	Level 1	2	18
Apply legislation, regulation and organisational procedures for customer service RN6142/R/601/6071	Level 1	3	24
Contribute to effective customer service RN6142/F/601/6079	Level 1	2	20
Create a good impression to customers RN6142/R/601/6068	Level 1	2	18
Deal with queries and requests RN6142/H/601/6074	Level 1	3	22
Positive communication with customers RN6142/A/601/6078	Level 1	2	20
Record and communicate customer problems RN6142/K/601/6075	Level 1	2	18
The customer service experience RN6142/T/601/6080	Level 1	2	20
Work in a customer-friendly way RN6142/A/601/6081	Level 1	2	18
Working in customer service RN6142/M/601/6076	Level 1	2	18