Highfield Level 2 Diploma in Customer Service Skills (RQF)
603/4687/5
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Highfield Qualifications (Recognised)
- Total credits: 39
- Guided learning hours: 280
- Total qualification time: 390
- Assessment methods: Oral Examination, Portfolio of Evidence, Practical Demonstration/Assignment
Units (18)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Being open to feedback RN5219/R/617/6449 |
Level 2 | 15 | 2 |
Communication RN5219/M/617/6443 |
Level 2 | 5 | 40 |
Customer experience RN5219/H/617/6438 |
Level 2 | 1 | 8 |
Dealing with customer conflict and challenge RN5219/J/617/6447 |
Level 2 | 30 | 5 |
Developing self RN5219/L/617/6448 |
Level 2 | 2 | 12 |
Equality- treating all customers as individuals RN5219/L/617/6451 |
Level 2 | 2 | 12 |
Influencing skills RN5219/A/617/6445 |
Level 2 | 1 | 8 |
Interpersonal skills RN5219/H/617/6441 |
Level 2 | 1 | 9 |
Knowing your customers RN5219/J/617/6433 |
Level 2 | 2 | 10 |
Meeting regulations and legislation RN5219/R/617/6435 |
Level 2 | 3 | 16 |
Personal organisation RN5219/F/617/6446 |
Level 2 | 2 | 18 |
Presentation – dress code, professional language RN5219/R/617/6452 |
Level 2 | 2 | 18 |
Product and service knowledge RN5219/D/617/6440 |
Level 2 | 2 | 16 |
Right first time RN5219/Y/617/6453 |
Level 2 | 2 | 15 |
Systems and resources RN5219/Y/617/6436 |
Level 2 | 6 | 1 |
Team working RN5219/J/617/6450 |
Level 2 | 16 | 2 |
Understanding the organisation RN5219/L/617/6434 |
Level 2 | 3 | 26 |
Your role and responsibility RN5219/D/617/6437 |
Level 2 | 1 | 5 |