Highfield Level 2 Certificate In Customer Service (RQF)
600/5472/4
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Highfield Qualifications (Recognised)
- Total credits: 13
- Guided learning hours: 115
- Total qualification time: 130
- Assessment methods: E-assessment, Portfolio of Evidence, Practical Demonstration/Assignment
Units (2)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Delivery of effective customer service RN5219/J/600/1003 |
Level 2 | 6 | 50 |
Supporting the customer service environment RN5219/J/600/0658 |
Level 2 | 7 | 65 |