ETCAL Level 2 Diploma in Team Leading
601/8318/4
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: ETC Awards Limited (Recognised)
- Total credits: 40
- Guided learning hours: 230
- Total qualification time: 300
- Assessment methods: Portfolio of Evidence
Units (28)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Chair and lead meetings RN5135/H/507/9357 |
Level 2 | 3 | 10 |
Communicate work-related information RN5135/F/507/9348 |
Level 2 | 4 | 23 |
Contribute to meetings in a business environment RN5135/L/507/9353 |
Level 2 | 3 | 7 |
Deliver customer service RN5135/H/507/9391 |
Level 2 | 5 | 27 |
Develop working relationships with colleagues RN5135/J/507/9352 |
Level 2 | 3 | 19 |
Employee rights and responsibilities RN5135/D/507/9390 |
Level 2 | 2 | 16 |
Encourage innovation RN5135/K/507/9358 |
Level 2 | 4 | 14 |
Handle mail RN5135/K/507/9389 |
Level 2 | 3 | 15 |
Health and Safety Procedures in the Workplace RN5135/M/508/0138 |
Level 2 | 2 | 16 |
Lead and manage a team RN5135/J/507/9349 |
Level 2 | 5 | 25 |
Manage conflict within a team RN5135/M/507/9359 |
Level 2 | 5 | 25 |
Manage individuals’ performance RN5135/D/507/9356 |
Level 2 | 4 | 20 |
Manage personal performance and development RN5135/A/507/9347 |
Level 2 | 4 | 18 |
Manage team performance RN5135/Y/507/9355 |
Level 2 | 4 | 21 |
Principles of equality and diversity in the workplace RN5135/K/508/0137 |
Level 2 | 2 | 10 |
Principles of team leading RN5135/A/507/9350 |
Level 2 | 5 | 37 |
Procure products and/or services RN5135/H/507/9360 |
Level 2 | 5 | 35 |
Promote equality, diversity and inclusion in the workplace RN5135/R/507/9354 |
Level 2 | 3 | 15 |
Resolve customer service problems RN5135/K/507/9408 |
Level 2 | 5 | 22 |
Store and retrieve information RN5135/H/507/9388 |
Level 2 | 4 | 19 |
Understand business RN5135/F/507/9351 |
Level 2 | 4 | 32 |
Understand customers RN5135/K/507/9392 |
Level 2 | 2 | 17 |
Collaborate with other departments RN5135/K/507/9361 |
Level 3 | 3 | 14 |
Deliver a presentation RN5135/K/507/9411 |
Level 3 | 3 | 17 |
Develop a presentation RN5135/H/507/9410 |
Level 3 | 3 | 11 |
Negotiate in a business environment RN5135/M/507/9409 |
Level 3 | 4 | 18 |
Participate in a project RN5135/M/507/9362 |
Level 3 | 3 | 19 |
Resolve customers’ complaints RN5135/M/507/9412 |
Level 3 | 4 | 22 |