City & Guilds Level 2 Diploma in Team Leading
601/3216/4
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: City & Guilds Limited (Recognised)
- Total credits: 40
- Guided learning hours: 201
- Total qualification time: 400
- Assessment methods: Portfolio of Evidence, Practical Demonstration/Assignment
Units (28)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communicate work-related information RN6142/T/506/1798 |
Level 2 | 4 | 23 |
Contribute to meetings in a business environment RN6142/Y/506/2958 |
Level 2 | 3 | 7 |
Deliver customer service RN6142/A/506/2130 |
Level 2 | 5 | 27 |
Develop working relationships with colleagues RN6142/R/506/1789 |
Level 2 | 3 | 19 |
Employee rights and responsibilities RN6142/L/506/1905 |
Level 2 | 2 | 16 |
Handle mail RN6142/D/506/1813 |
Level 2 | 3 | 15 |
Health and Safety Procedures in the Workplace RN6142/T/505/4673 |
Level 2 | 2 | 16 |
Lead and manage a team RN6142/H/506/1800 |
Level 2 | 5 | 25 |
Manage personal performance and development RN6142/L/506/1788 |
Level 2 | 4 | 18 |
Principles of equality and diversity in the workplace RN6142/J/506/1806 |
Level 2 | 2 | 10 |
Principles of team leading RN6142/R/506/2294 |
Level 2 | 5 | 37 |
Resolve customer service problems RN6142/A/506/2158 |
Level 2 | 5 | 22 |
Store and retrieve information RN6142/R/506/1811 |
Level 2 | 4 | 19 |
Understand business RN6142/R/506/2957 |
Level 2 | 4 | 32 |
Understand customers RN6142/F/506/2131 |
Level 2 | 2 | 17 |
Chair and lead meetings RN6142/Y/506/1924 |
Level 3 | 3 | 10 |
Collaborate with other departments RN6142/M/506/1931 |
Level 3 | 3 | 14 |
Deliver a presentation RN6142/M/506/1914 |
Level 3 | 3 | 17 |
Develop a presentation RN6142/K/506/1913 |
Level 3 | 3 | 11 |
Encourage innovation RN6142/J/506/2292 |
Level 3 | 4 | 14 |
Manage conflict within a team RN6142/K/506/1927 |
Level 3 | 5 | 25 |
Manage individuals’ performance RN6142/J/506/1921 |
Level 3 | 4 | 20 |
Manage team performance RN6142/A/506/1821 |
Level 3 | 4 | 21 |
Negotiate in a business environment RN6142/H/506/1912 |
Level 3 | 4 | 18 |
Participate in a project RN6142/F/506/1934 |
Level 3 | 3 | 19 |
Procure products and/or services RN6142/M/506/1928 |
Level 3 | 5 | 35 |
Promote equality, diversity and inclusion in the workplace RN6142/T/506/1820 |
Level 3 | 3 | 15 |
Resolve customers’ complaints RN6142/R/506/2151 |
Level 3 | 4 | 22 |