BIIAB Level 2 Certificate in Principles of Customer Service
601/7253/8
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: BIIAB (Recognised)
- Total credits: 15
- Guided learning hours: 135
- Total qualification time: 150
- Assessment methods: Practical Demonstration/Assignment
Units (3)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communication in the customer service role RN5118/K/503/0323 |
Level 2 | 5 | 45 |
Prepare to deliver excellent customer service RN5118/Y/506/4855 |
Level 2 | 5 | 45 |
Understanding the organisation RN5118/R/506/4854 |
Level 2 | 5 | 45 |