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VTCT Skills Level 1 Certificate in Principles of Customer Service (RQF)

600/4940/6

• Level: Level 1
• Type: Other Life Skills Qualification
• Status: Available to learners
• Offered in England: Yes
• Awarding body: VTCT Skills (Recognised)
• Total credits: 13
• Guided learning hours: 109
• Total qualification time: 130
• Assessment methods: Portfolio of Evidence

Open official specification

Units (20)

Unit	Level	Credits	GLH
Communicate customers’ problems with others RN5198/D/601/6056	Entry Level	2	18
Communicate effectively with customers RN5198/M/601/6062	Entry Level	2	18
Effective relationships with customers and colleagues RN5198/A/601/6064	Entry Level	2	20
Handling telephone calls from customers RN5198/M/601/6059	Entry Level	2	18
Introduction to customer service RN5198/F/601/6065	Entry Level	2	20
Legislation, regulation and procedures to follow in customer service RN5198/J/601/6052	Entry Level	2	20
The customer service job role RN5198/K/601/6058	Entry Level	2	20
The importance of appearance and behaviour in customer service RN5198/A/601/6047	Entry Level	2	15
Understand how to deal with queries and requests RN5198/R/601/6054	Entry Level	3	20
Working in a customer focused way RN5198/L/601/6067	Entry Level	2	16
Answer telephone calls from customers RN5198/T/601/6077	Level 1	2	18
Apply legislation, regulation and organisational procedures for customer service RN5198/R/601/6071	Level 1	3	24
Contribute to effective customer service RN5198/F/601/6079	Level 1	2	20
Create a good impression to customers RN5198/R/601/6068	Level 1	2	18
Deal with queries and requests RN5198/H/601/6074	Level 1	3	22
Positive communication with customers RN5198/A/601/6078	Level 1	2	20
Record and communicate customer problems RN5198/K/601/6075	Level 1	2	18
The customer service experience RN5198/T/601/6080	Level 1	2	20
Work in a customer-friendly way RN5198/A/601/6081	Level 1	2	18
Working in customer service RN5198/M/601/6076	Level 1	2	18