Pearson BTEC Level 1 Certificate in Principles of Customer Service
601/5303/9
- Level: Level 1
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Pearson Education Ltd (Recognised)
- Total credits: 13
- Guided learning hours: 102
- Total qualification time: 130
- Assessment methods: Portfolio of Evidence
Units (10)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Career Progression RN5133/F/503/2837 |
Level 1 | 2 | 20 |
Communicating With Customers RN5133/A/506/8865 |
Level 1 | 2 | 15 |
Customer Service Principles RN5133/M/506/8863 |
Level 1 | 3 | 21 |
Health and Safety at Work RN5133/F/505/6927 |
Level 1 | 2 | 20 |
Investigating Rights and Responsibilities at Work RN5133/K/503/2847 |
Level 1 | 1 | 10 |
Principles of Social Media for Business Use RN5133/R/505/0890 |
Level 1 | 3 | 20 |
Understanding How to Deal with Customers’ Requests, Queries and Problems RN5133/L/506/8837 |
Level 1 | 2 | 20 |
Understanding How to Manage Personal Performance and Development RN5133/F/506/8866 |
Level 1 | 2 | 18 |
Understanding How to Work in a Customer Service Role RN5133/T/506/8864 |
Level 1 | 3 | 28 |
Using a CV and Covering Letter to Apply for a Job RN5133/J/505/6931 |
Level 1 | 2 | 20 |