Pearson BTEC Level 3 Diploma for Customer Service Specialists
603/5450/1
- Level: Level 3
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Pearson Education Ltd (Recognised)
- Total credits:
- Guided learning hours: 243
- Total qualification time: 402
- Assessment methods: Portfolio of Evidence
Units (8)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Delivering Solution-focused Customer Service RN5133/T/617/9361 |
Level 3 | 24 | |
Influencing Change and Improvement in Customer Service RN5133/J/617/9364 |
Level 3 | 28 | |
Managing Challenging Customers and Situations RN5133/F/617/9363 |
Level 3 | 24 | |
Managing Personal Effectiveness in a Customer Service Specialist Job Role RN5133/L/617/9365 |
Level 3 | 24 | |
Understanding Continuous Improvement in Customer Service RN5133/T/617/9358 |
Level 3 | 42 | |
Understanding Customer Loyalty, Retention and Satisfaction RN5133/K/617/9356 |
Level 3 | 28 | |
Understanding Personal Effectiveness in a Customer Service Work Environment RN5133/A/617/9359 |
Level 3 | 45 | |
Understanding the Customer Service Environment RN5133/H/617/9355 |
Level 3 | 28 |