Pearson BTEC Level 3 Certificate for Customer Service Specialists
603/5449/5
- Level: Level 3
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Pearson Education Ltd (Recognised)
- Total credits:
- Guided learning hours: 143
- Total qualification time: 221
- Assessment methods: Portfolio of Evidence
Units (4)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Understanding Continuous Improvement in Customer Service RN5133/T/617/9358 |
Level 3 | 42 | |
Understanding Customer Loyalty, Retention and Satisfaction RN5133/K/617/9356 |
Level 3 | 28 | |
Understanding Personal Effectiveness in a Customer Service Work Environment RN5133/A/617/9359 |
Level 3 | 45 | |
Understanding the Customer Service Environment RN5133/H/617/9355 |
Level 3 | 28 |