NOCN Level 1 Certificate in Customer Service
601/4417/8
- Level: Level 1
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: NOCN (Recognised)
- Total credits: 23
- Guided learning hours: 143
- Total qualification time: 230
- Assessment methods: Portfolio of Evidence, Practical Demonstration/Assignment
Units (16)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Contribute to Sales Activities in a Contact Centre RN5194/F/651/1475 |
Level 1 | 3 | 10 |
Managing Time and Workload RN5194/J/651/1477 |
Level 1 | 1 | 10 |
Meeting and Greeting Visitors into a Business Environment RN5194/H/651/1476 |
Level 1 | 2 | 20 |
Personal Performance and Development RN5194/A/651/1464 |
Level 1 | 3 | 30 |
Recording and Logging of Customer Service Problems and Complaints RN5194/Y/651/1472 |
Level 1 | 3 | 14 |
Understanding Communication in a Customer Service Setting RN5194/D/651/1465 |
Level 1 | 2 | 20 |
Understanding Working in a Customer Service Setting RN5194/F/651/1466 |
Level 1 | 3 | 25 |
Working in a Business Environment RN5194/Y/651/1463 |
Level 1 | 4 | 25 |
Working With Others in a Business Environment RN5194/T/651/1462 |
Level 1 | 2 | 18 |
Health and Safety Procedures in the Workplace RN5194/D/651/1474 |
Level 2 | 2 | 16 |
Making Outgoing Telephone Calls to Customers RN5194/J/651/1468 |
Level 2 | 3 | 16 |
Processing and Storage of Customer Information RN5194/H/651/1467 |
Level 2 | 3 | 14 |
Processing Sales Orders RN5194/A/651/1473 |
Level 2 | 2 | 17 |
Receiving Incoming Customer Telephone Calls RN5194/K/651/1469 |
Level 2 | 3 | 16 |
Understanding Customer’s After Sales Needs RN5194/K/651/1478 |
Level 2 | 3 | 14 |
Written Communication to Customers RN5194/R/651/1470 |
Level 2 | 3 | 20 |