iCQ Level 1 Certificate in Customer Service (RQF)
601/3738/1
- Level: Level 1
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: iCan Qualifications Limited (Recognised)
- Total credits: 23
- Guided learning hours: 143
- Total qualification time: 230
- Assessment methods: Portfolio of Evidence
Units (18)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communication in customer service RN5325/Y/506/2085 |
Level 1 | 2 | 14 |
Contribute to sales activities in a contact centre RN5325/F/503/0392 |
Level 1 | 3 | 6 |
Deal with customer queries, requests and problems RN5325/A/506/2113 |
Level 1 | 3 | 11 |
Manage time and workload RN5325/H/506/1795 |
Level 1 | 1 | 10 |
Meet and welcome visitors in a business environment RN5325/A/506/1799 |
Level 1 | 2 | 20 |
Principles of personal performance and development RN5325/L/506/1791 |
Level 1 | 3 | 30 |
Principles of working in a business environment RN5325/R/506/1792 |
Level 1 | 4 | 25 |
Record details of customer service problems RN5325/A/506/2094 |
Level 1 | 3 | 14 |
Understand working in a customer service environment RN5325/L/506/2083 |
Level 1 | 3 | 25 |
Use specific features of contact centre systems and technology RN5325/F/503/0361 |
Level 1 | 3 | 12 |
Work with others in a business environment RN5325/Y/506/1793 |
Level 1 | 2 | 18 |
Communicate with customers in writing RN5325/T/506/2126 |
Level 2 | 3 | 20 |
Deal with incoming telephone calls from customers RN5325/H/506/2154 |
Level 2 | 3 | 16 |
Health and Safety Procedures in the Workplace RN5325/T/505/4673 |
Level 2 | 2 | 16 |
Make telephone calls to customers RN5325/K/506/2155 |
Level 2 | 3 | 16 |
Meeting customers’ after sales needs RN5325/R/502/8601 |
Level 2 | 3 | 14 |
Process information about customers RN5325/R/506/2134 |
Level 2 | 3 | 14 |
Processing sales orders RN5325/M/502/8587 |
Level 2 | 2 | 17 |