GQA Level 3 Diploma in Customer Service
603/5637/6
- Level: Level 3
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: GQA Qualifications Limited (Recognised)
- Total credits: 55
- Guided learning hours: 289
- Total qualification time: 550
- Assessment methods: Portfolio of Evidence
Units (23)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communicate verbally with customers RN5137/Y/618/0471 |
Level 2 | 3 | 14 |
Communicate with Customers in Writing RN5137/D/618/0472 |
Level 2 | 3 | 20 |
Contribute to the organisation of an event RN5137/M/618/0492 |
Level 2 | 3 | 23 |
Deliver customer service whilst working on customers' premises RN5137/M/618/0475 |
Level 2 | 4 | 20 |
Develop customer relationships RN5137/A/618/0477 |
Level 2 | 3 | 18 |
Exceed customer expectations RN5137/H/618/0473 |
Level 2 | 3 | 15 |
Manage diary systems RN5137/K/618/0491 |
Level 2 | 2 | 12 |
Processing sales orders RN5137/A/618/0494 |
Level 2 | 2 | 17 |
Promote additional products and/or services to customers RN5137/K/618/0474 |
Level 2 | 2 | 14 |
Provide reception services RN5137/T/618/0493 |
Level 2 | 3 | 15 |
Support customer service improvements RN5137/F/618/0478 |
Level 2 | 3 | 12 |
Support customers through real-time online customer service RN5137/J/618/0479 |
Level 2 | 3 | 15 |
Use social media to deliver customer service RN5137/A/618/0480 |
Level 2 | 3 | 18 |
Deliver customer service to challenging customers RN5137/T/618/0476 |
Level 3 | 2 | 16 |
Manage individuals' performance RN5137/H/618/0490 |
Level 3 | 4 | 20 |
Manage personal and professional development RN5137/D/618/0469 |
Level 3 | 3 | 12 |
Negotiate in a business environment RN5137/F/618/0481 |
Level 3 | 4 | 18 |
Organise and deliver customer service RN5137/H/618/0196 |
Level 3 | 5 | 27 |
Principles of business RN5137/Y/618/0468 |
Level 3 | 10 | 74 |
Promote equality, diversity and inclusion in the workplace RN5137/M/618/0489 |
Level 3 | 3 | 15 |
Resolve customers' problems RN5137/R/618/0467 |
Level 3 | 4 | 19 |
Understand customers and customer retention RN5137/R/618/0470 |
Level 3 | 4 | 35 |
Understand the customer service environment RN5137/L/618/0466 |
Level 3 | 5 | 40 |