Highfield Level 3 Diploma for Customer Service Skills (RQF)
603/4688/7
- Level: Level 3
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Highfield Qualifications (Recognised)
- Total credits: 42
- Guided learning hours: 250
- Total qualification time: 420
- Assessment methods: Oral Examination, Portfolio of Evidence, Practical Demonstration/Assignment
Units (14)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Business focused service delivery RN5219/T/617/6458 |
Level 3 | 2 | 15 |
Business knowledge and understanding RN5219/D/617/6454 |
Level 3 | 4 | 20 |
Customer journey knowledge RN5219/H/617/6455 |
Level 3 | 5 | 30 |
Customer service culture and environment awareness RN5219/M/617/6457 |
Level 3 | 5 | 30 |
Customer service performance RN5219/T/617/6461 |
Level 3 | 2 | 10 |
Develop self RN5219/F/617/6463 |
Level 3 | 1 | 5 |
Equality RN5219/R/617/6466 |
Level 3 | 1 | 5 |
Knowing your customers and their needs/customer insight RN5219/K/617/6456 |
Level 3 | 5 | 30 |
Ownership/Responsibility RN5219/J/617/6464 |
Level 3 | 2 | 12 |
Personal presentation RN5219/Y/617/6467 |
Level 3 | 1 | 5 |
Providing a positive customer experience RN5219/A/617/6459 |
Level 3 | 7 | 50 |
Service improvement RN5219/A/617/6462 |
Level 3 | 3 | 18 |
Team working RN5219/L/617/6465 |
Level 3 | 2 | 10 |
Working with your customers/customer insights RN5219/M/617/6460 |
Level 3 | 2 | 10 |