Highfield Level 3 Certificate in Providing Financial Services (RQF)
601/7879/6
- Level: Level 3
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Highfield Qualifications (Recognised)
- Total credits: 31
- Guided learning hours: 154
- Total qualification time: 310
- Assessment methods: Portfolio of Evidence
Units (102)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Complying with regulations within the financial services environment RN5219/J/602/5477 |
Level 2 | 6 | 52 |
Creating and processing pension scheme new entrant records RN5219/D/503/0495 |
Level 2 | 5 | 10 |
Improving and maintaining workplace competence in a financial services environment RN5219/K/602/5472 |
Level 2 | 4 | 33 |
Payment Processing Practice RN5219/K/601/2737 |
Level 2 | 1 | 5 |
Processing applications for securing additional pension scheme benefit RN5219/M/503/0503 |
Level 2 | 5 | 15 |
Providing information on pension schemes on enquiry RN5219/T/503/0521 |
Level 2 | 5 | 10 |
Providing information to customers in a financial services environment RN5219/L/601/8319 |
Level 2 | 4 | 9 |
Appraising and authorising applications for personal financing and credit facilities RN5219/Y/602/5418 |
Level 3 | 4 | 11 |
Appraising applications for business financing and credit facilities RN5219/Y/602/5421 |
Level 3 | 4 | 9 |
Arranging the settlement of investment transactions RN5219/A/601/8705 |
Level 3 | 8 | 68 |
Assessing and using complex financial information to reconcile accounts RN5219/R/601/8323 |
Level 3 | 4 | 9 |
Authorising requests for payment against life, pensions and investment contracts RN5219/A/601/8736 |
Level 3 | 5 | 26 |
Authorising the underwriting of life, pensions and investment contracts RN5219/F/601/8740 |
Level 3 | 5 | 26 |
Calculating and issuing Cash Equivalent Transfer Value CETV RN5219/M/503/0517 |
Level 3 | 5 | 15 |
Calculating and Quoting Pension Scheme Death Benefits RN5219/H/503/0515 |
Level 3 | 5 | 20 |
Calculating and Quoting Pension Scheme Early Leavers Notifications RN5219/F/503/0506 |
Level 3 | 5 | 20 |
Calculating and quoting pension scheme retirement benefits RN5219/L/503/0508 |
Level 3 | 5 | 20 |
Carrying out initial assessment and investigating complex insurance claims RN5219/H/601/8472 |
Level 3 | 5 | 30 |
Charging and controlling securities for financing RN5219/R/602/5420 |
Level 3 | 3 | 9 |
Completing reports for mortgage and/or financial planning clients RN5219/F/602/5414 |
Level 3 | 4 | 11 |
Contributing to the development and launch of new products and/or services RN5219/A/502/8639 |
Level 3 | 4 | 26 |
Dealing with complaints relating to financial services products and /or services RN5219/T/601/8718 |
Level 3 | 8 | 68 |
Dealing with complex claims for insured losses RN5219/Y/601/8470 |
Level 3 | 5 | 30 |
Dealing with complex claims for uninsured losses RN5219/T/601/8461 |
Level 3 | 5 | 30 |
Dealing with pension scheme complaints and disputes RN5219/A/503/0519 |
Level 3 | 5 | 15 |
Debt Collection Case Management Practice _pre legal_ RN5219/H/601/2736 |
Level 3 | 4 | 20 |
Debt Collection Case Management Principles _pre legal_ RN5219/L/601/2715 |
Level 3 | 4 | 20 |
Debt Collection Negotiations Practice RN5219/J/601/2731 |
Level 3 | 4 | 20 |
Debt Collection Negotiations Principles RN5219/T/601/2711 |
Level 3 | 3 | 15 |
Debt Collection Operations Management Practice RN5219/K/601/2740 |
Level 3 | 6 | 30 |
Debt Collection Operations Management Principles RN5219/Y/601/2720 |
Level 3 | 4 | 20 |
Debt Repayment Monitoring Practice RN5219/M/601/2738 |
Level 3 | 4 | 20 |
Debt Repayment Monitoring Principles RN5219/H/601/2719 |
Level 3 | 3 | 15 |
Debtor Call Handling Practice RN5219/Y/601/2734 |
Level 3 | 3 | 15 |
Debtor Call Handling Principles RN5219/F/601/2713 |
Level 3 | 2 | 10 |
Developing and implementing sales call plans RN5219/D/502/8634 |
Level 3 | 3 | 22 |
Developing and maintaining business relations with financial services’ introducers RN5219/D/602/5498 |
Level 3 | 4 | 15 |
Developing productive working relationships with colleagues RN5219/F/602/5476 |
Level 3 | 6 | 48 |
Establishing and maintaining investor details and records RN5219/K/601/8702 |
Level 3 | 8 | 68 |
Establishing the price of assets and/or investments RN5219/J/601/8707 |
Level 3 | 8 | 68 |
Establishing, monitoring and maintaining bank or building society accounts for customers RN5219/M/601/8264 |
Level 3 | 5 | 4 |
Evaluating insurance products and services RN5219/A/601/8557 |
Level 3 | 5 | 27 |
Evaluating risk as an insurance intermediary and advise other intermediaries RN5219/M/601/8488 |
Level 3 | 5 | 26 |
Facilitating an administrative service for mortgage and/or financial planning clients RN5219/K/602/5410 |
Level 3 | 5 | 12 |
Improve the customer relationship RN5219/H/601/1232 |
Level 3 | 7 | 47 |
Investigating arrears and recovering debts RN5219/A/602/5430 |
Level 3 | 4 | 13 |
Lead a team to improve customer service RN5219/H/601/1568 |
Level 3 | 7 | 47 |
Maintaining the custody of assets on behalf of the investor RN5219/T/601/8704 |
Level 3 | 8 | 68 |
Managing branch counter services RN5219/Y/601/8257 |
Level 3 | 5 | 6 |
Managing the business relationship with clients in a financial services environment RN5219/R/601/8290 |
Level 3 | 4 | 18 |
Managing the quality of decisions to offer financing and credit facilities RN5219/A/602/5427 |
Level 3 | 4 | 10 |
Measuring the performance of investments RN5219/F/601/8706 |
Level 3 | 8 | 68 |
Monitor and solve customer service problems RN5219/J/601/1515 |
Level 3 | 6 | 40 |
Monitoring and reviewing financing and credit facilities RN5219/M/602/5425 |
Level 3 | 4 | 13 |
Operating credit control procedures RN5219/Y/601/8324 |
Level 3 | 4 | 10 |
Operating payment by instalments RN5219/K/601/8330 |
Level 3 | 4 | 10 |
Organise the delivery of reliable customer service RN5219/Y/601/1230 |
Level 3 | 6 | 40 |
Overseeing investment operation systems and processes RN5219/L/601/8708 |
Level 3 | 8 | 68 |
Payment Processing Principles RN5219/Y/601/2717 |
Level 3 | 1 | 5 |
Preparation for Debt Collection Practice RN5219/F/601/2727 |
Level 3 | 3 | 15 |
Preparation for Debt Collection Principles RN5219/K/601/2706 |
Level 3 | 2 | 10 |
Preparing and presenting information to stakeholders RN5219/J/503/1124 |
Level 3 | 8 | 65 |
Preparing and presenting investment market information to stakeholders RN5219/H/601/8701 |
Level 3 | 8 | 68 |
Process customer service complaints RN5219/D/601/1522 |
Level 3 | 6 | 40 |
Processing and maintaining bilateral and / or syndicated loans RN5219/R/503/1126 |
Level 3 | 8 | 68 |
Processing complex insurance business as an intermediary RN5219/M/601/8555 |
Level 3 | 5 | 27 |
Processing complex insurance renewals RN5219/A/601/8364 |
Level 3 | 5 | 30 |
Processing complex insurance renewals as an intermediary RN5219/Y/601/8517 |
Level 3 | 5 | 27 |
Processing complex mid-term insurance amendments RN5219/J/601/8528 |
Level 3 | 5 | 27 |
Processing complex policy documentation for new business RN5219/K/601/8358 |
Level 3 | 5 | 30 |
Processing complex requests for payment against life, pensions and investment contracts RN5219/R/601/8791 |
Level 3 | 5 | 28 |
Processing corporate actions on behalf of investors RN5219/K/601/8716 |
Level 3 | 8 | 68 |
Processing documentation for complex life, pensions and investment contracts RN5219/Y/601/8744 |
Level 3 | 5 | 26 |
Processing financial services sales support administration for agencies RN5219/H/602/5499 |
Level 3 | 4 | 15 |
Processing instructions for complex mortgage and/or financial planning business RN5219/A/602/5413 |
Level 3 | 4 | 10 |
Processing Pension Scheme Death Benefits RN5219/R/503/0512 |
Level 3 | 5 | 20 |
Processing Pension Scheme Leavers Benefits RN5219/T/503/0504 |
Level 3 | 5 | 15 |
Processing pension scheme retirement benefits RN5219/J/503/0510 |
Level 3 | 5 | 15 |
Processing the transfer of foreign currency RN5219/J/601/8318 |
Level 3 | 5 | 14 |
Processing Trades RN5219/R/601/8709 |
Level 3 | 8 | 68 |
Progressing and finalising applications for business financing and credit facilities RN5219/H/602/5423 |
Level 3 | 4 | 13 |
Progressing personal property financing applications RN5219/D/602/5419 |
Level 3 | 3 | 8 |
Providing callers with specialised assistance in a financial services environment RN5219/R/602/5482 |
Level 3 | 4 | 15 |
Providing periodic pension scheme information RN5219/F/503/0523 |
Level 3 | 5 | 15 |
Reconciling investment market transactions RN5219/M/601/8703 |
Level 3 | 8 | 68 |
Review underwriting decisions to accept risks RN5219/H/601/8374 |
Level 3 | 5 | 30 |
Settling complex insurance claims RN5219/K/601/8473 |
Level 3 | 5 | 30 |
Supervising mortgage and/or financial planning administrative systems and processes RN5219/J/602/5415 |
Level 3 | 6 | 12 |
Supervising the administration of retail financial products and services RN5219/F/601/8284 |
Level 3 | 5 | 16 |
Underwriting complex alterations to life, pensions and investment contracts RN5219/L/601/8790 |
Level 3 | 5 | 28 |
Underwriting complex new life, pensions and investment business quotations RN5219/H/601/8746 |
Level 3 | 5 | 28 |
Underwriting complex new risks RN5219/T/601/8346 |
Level 3 | 5 | 30 |
Underwriting complex policy alterations RN5219/M/601/8362 |
Level 3 | 5 | 30 |
Updating and generating pension scheme members annual benefit statement RN5219/A/503/0522 |
Level 3 | 5 | 15 |
Use customer service as a competitive tool RN5219/D/601/1228 |
Level 3 | 8 | 53 |
Ensure compliance with legal, regulatory, ethical and social requirements RN5219/H/600/9609 |
Level 4 | 5 | 25 |
Plan, allocate and monitor work in own area of responsibility RN5219/H/600/9674 |
Level 4 | 5 | 25 |
Plan, organise and control customer service operations RN5219/A/601/1236 |
Level 4 | 10 | 67 |
Processing pension scheme transfers RN5219/Y/503/0513 |
Level 4 | 5 | 15 |
Provide leadership and direction for own area of responsibility RN5219/T/600/9601 |
Level 4 | 5 | 30 |
Support learning and development within own area of responsibility RN5219/M/600/9676 |
Level 4 | 5 | 25 |
Recruit staff in own area of responsibility RN5219/T/600/9663 |
Level 5 | 4 | 25 |