Highfield Level 3 Certificate In Customer Service (RQF)
600/5471/2
- Level: Level 3
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Highfield Qualifications (Recognised)
- Total credits: 13
- Guided learning hours: 105
- Total qualification time: 130
- Assessment methods: E-assessment, Portfolio of Evidence, Practical Demonstration/Assignment
Units (2)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Developing and improving the customer service process RN5219/F/600/0660 |
Level 3 | 7 | 55 |
Principles of customer service delivery RN5219/L/600/0659 |
Level 3 | 6 | 50 |