City & Guilds Level 3 Diploma in Business Support
600/1646/2
- Level: Level 3
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: City & Guilds Limited (Recognised)
- Total credits: 37
- Guided learning hours: 288
- Total qualification time: 370
- Assessment methods: Coursework, E-assessment, Multiple Choice Examination, Oral Examination, Portfolio of Evidence, Practical Demonstration/Assignment, Practical Examination, Task-based Controlled Assessment, Written Examination
Units (26)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Data Management Software RN6142/J/502/4559 |
Level 2 | 3 | 20 |
Database Software RN6142/M/502/4555 |
Level 2 | 4 | 30 |
Delivery of effective customer service RN6142/J/600/1003 |
Level 2 | 6 | 50 |
Introduction to Notice Processing and Information Management RN6142/R/601/0772 |
Level 2 | 2 | 16 |
Presentation Software RN6142/M/502/4622 |
Level 2 | 4 | 30 |
Principles of maintaining stationery stock RN6142/Y/601/7643 |
Level 2 | 1 | 8 |
Principles of supporting change in a business environment RN6142/L/601/7641 |
Level 2 | 1 | 8 |
Principles of working in the Public Sector RN6142/K/602/1535 |
Level 2 | 5 | 40 |
Spreadsheet Software RN6142/F/502/4625 |
Level 2 | 4 | 30 |
Supporting the customer service environment RN6142/J/600/0658 |
Level 2 | 7 | 65 |
Using Collaborative Technologies RN6142/F/502/4379 |
Level 2 | 4 | 30 |
Using Email RN6142/M/502/4300 |
Level 2 | 3 | 20 |
Word Processing Software RN6142/R/502/4628 |
Level 2 | 4 | 30 |
Developing and improving the customer service process RN6142/F/600/0660 |
Level 3 | 7 | 55 |
Presentation Software RN6142/T/502/4623 |
Level 3 | 6 | 45 |
Principles of budgets in a business environment RN6142/F/601/7653 |
Level 3 | 2 | 16 |
Principles of contributing to innovation and change RN6142/J/601/7654 |
Level 3 | 2 | 16 |
Principles of customer service delivery RN6142/L/600/0659 |
Level 3 | 6 | 50 |
Principles of managing information and producing documents in a business environment RN6142/M/601/7647 |
Level 3 | 4 | 32 |
Principles of personal responsibilities and how to develop and evaluate own performance at work RN6142/D/601/7644 |
Level 3 | 4 | 32 |
Principles of project management RN6142/A/601/7652 |
Level 3 | 2 | 16 |
Principles of providing and maintaining administrative services RN6142/M/601/7650 |
Level 3 | 4 | 32 |
Principles of working in the Public Sector RN6142/M/602/1536 |
Level 3 | 7 | 56 |
Principles of working with and supervising others in a business environment RN6142/H/601/7645 |
Level 3 | 3 | 24 |
Spreadsheet Software RN6142/J/502/4626 |
Level 3 | 6 | 45 |
Word Processing Software RN6142/Y/502/4629 |
Level 3 | 6 | 45 |