City & Guilds Level 3 Certificate in Customer Service
500/6206/2
- Level: Level 3
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: City & Guilds Limited (Recognised)
- Total credits: 13
- Guided learning hours: 105
- Total qualification time: 130
- Assessment methods: Multiple Choice Examination, Practical Demonstration/Assignment
Units (3)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Developing and improving the customer service process RN6142/F/504/1361 |
Level 3 | 7 | 55 |
Developing and improving the customer service process RN6142/F/600/0660 |
Level 3 | 7 | 55 |
Principles of customer service delivery RN6142/L/600/0659 |
Level 3 | 6 | 50 |