Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector (RQF)
603/4353/9
- Level: Level 1
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Highfield Qualifications (Recognised)
- Total credits: 13
- Guided learning hours: 101
- Total qualification time: 130
- Assessment methods: Portfolio of Evidence
Units (13)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Awareness of Equality and Diversity RN5219/R/617/5432 |
Level 1 | 3 | 22 |
Communication Methods RN5219/K/617/5422 |
Level 1 | 5 | 36 |
Complaint Resolution RN5219/D/617/5417 |
Level 1 | 5 | 36 |
Creating First Impressions RN5219/T/617/5410 |
Level 1 | 2 | 16 |
Customer Feedback RN5219/Y/617/5433 |
Level 1 | 3 | 22 |
Expectations of working in a customer service role RN5219/A/617/5425 |
Level 1 | 3 | 22 |
Legislation and Regulation in the Customer Service Environment RN5219/L/617/5428 |
Level 1 | 2 | 16 |
Listening Techniques RN5219/K/617/5419 |
Level 1 | 2 | 16 |
Making Conversation and Building Rapport RN5219/F/617/5412 |
Level 1 | 3 | 22 |
Personal Development within Customer Service RN5219/J/617/5430 |
Level 1 | 3 | 22 |
Standardised Approach to Customer Service RN5219/D/617/5420 |
Level 1 | 3 | 22 |
Teamwork in Customer Service RN5219/A/617/5554 |
Level 1 | 3 | 22 |
Use of online and digital software and systems RN5219/J/617/5427 |
Level 1 | 3 | 22 |