Focus Awards Level 1 Certificate in Customer Service (RQF)
601/8686/0
- Level: Level 1
- Type: Other Vocational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Focus Awards Limited (Recognised)
- Total credits: 23
- Guided learning hours: 143
- Total qualification time: 230
- Assessment methods: Portfolio of Evidence
Units (18)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communication in customer service RN5353/F/508/3352 |
Level 1 | 2 | 14 |
Contribute to sales activities in a contact centre RN5353/M/508/3377 |
Level 1 | 3 | 6 |
Deal with customer queries, requests and problems RN5353/K/508/3362 |
Level 1 | 3 | 11 |
Manage time and workload RN5353/D/508/3374 |
Level 1 | 1 | 10 |
Meet and welcome visitors in a business environment RN5353/H/508/3375 |
Level 1 | 2 | 20 |
Principles of personal performance and development RN5353/Y/508/3356 |
Level 1 | 3 | 30 |
Principles of working in a business environment RN5353/H/508/3358 |
Level 1 | 4 | 25 |
Record details of customer service problems RN5353/H/508/3361 |
Level 1 | 3 | 14 |
Understand working in a customer service environment RN5353/H/508/3344 |
Level 1 | 3 | 25 |
Use specific features of contact centre systems and technology RN5353/R/508/3467 |
Level 1 | 3 | 12 |
Work with others in a business environment RN5353/K/508/3359 |
Level 1 | 2 | 18 |
Communicate with customers in writing RN5353/T/508/3364 |
Level 2 | 3 | 20 |
Deal with incoming telephone calls from customers RN5353/J/508/3367 |
Level 2 | 3 | 16 |
Health and Safety Procedures in the Workplace RN5353/T/508/3381 |
Level 2 | 2 | 16 |
Make telephone calls to customers RN5353/R/508/3369 |
Level 2 | 3 | 16 |
Meeting customers’ after sales needs RN5353/F/508/3383 |
Level 2 | 3 | 14 |
Process information about customers RN5353/R/508/3372 |
Level 2 | 3 | 14 |
Processing sales orders RN5353/A/508/3382 |
Level 2 | 2 | 17 |