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TQUK Level 2 Certificate in Principles of Customer Service (RQF)

603/2995/6

• Level: Level 2
• Type: Vocationally-Related Qualification
• Status: Available to learners
• Offered in England: Yes
• Awarding body: Training Qualifications UK Ltd (Recognised)
• Total credits: 20
• Guided learning hours: 180
• Total qualification time: 200
• Assessment methods: Portfolio of Evidence

Open official specification

Units (13)

Unit	Level	Credits	GLH
Know how to develop working relationships with colleagues RN5355/Y/616/9020	Level 2	2	15
Know how to handle objections and closing sales RN5355/Y/616/9017	Level 2	2	30
Know how to process information about customers RN5355/J/616/9014	Level 2	2	20
Principles of customer service RN5355/M/616/9010	Level 2	6	50
Principles of equality and diversity in the workplace RN5355/K/616/8843	Level 2	2	10
Understand customers RN5355/A/616/9009	Level 2	2	20
Understand delivery of online customer service RN5355/L/616/9015	Level 2	3	25
Understand employer organisations RN5355/J/616/8834	Level 2	6	40
Understand how to communicate with customers using the telephone RN5355/F/616/9013	Level 2	2	20
Understand how to communicate with customers verbally and in writing RN5355/A/616/9012	Level 2	2	20
Understand how to develop customer relationships RN5355/D/616/9018	Level 2	3	30
Understand how to process and follow up sales orders RN5355/H/616/9019	Level 2	3	30
Understand how to resolve customer service problems and challenges RN5355/R/616/9016	Level 2	5	22