VTCT Skills Level 2 Diploma in Customer Service Practice (RQF)
603/2352/8
- Level: Level 2
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: VTCT Skills (Recognised)
- Total credits:
- Guided learning hours: 231
- Total qualification time: 390
- Assessment methods: Portfolio of Evidence
Units (5)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communicating with customers RN5198/Y/616/3721 |
Level 2 | 28 | |
Self-management RN5198/D/616/3719 |
Level 2 | 63 | |
Supporting the customer focused experience RN5198/R/616/3720 |
Level 2 | 56 | |
Understanding the customer RN5198/R/616/3717 |
Level 2 | 35 | |
Understanding the organisation RN5198/Y/616/3718 |
Level 2 | 49 |