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Pearson BTEC Level 2 Diploma for Customer Service Practitioners

603/4676/0

• Level: Level 2
• Type: Vocationally-Related Qualification
• Status: Available to learners
• Offered in England: Yes
• Awarding body: Pearson Education Ltd (Recognised)
• Total credits:
• Guided learning hours: 219
• Total qualification time: 370
• Assessment methods: Portfolio of Evidence

Open official specification

Units (8)

Unit	Level	Credits	GLH
Communicating with Customers Effectively RN5133/K/617/6358	Level 2		24
Delivering High-Quality Customer Service RN5133/H/617/6360	Level 2		23
Handling Customer Conflict and Challenge RN5133/M/617/6362	Level 2		22
Managing Personal Effectiveness in a Customer Service Job Role RN5133/A/617/6364	Level 2		21
Understanding Communication in a Customer Service Environment RN5133/D/617/6356	Level 2		30
Understanding how to Deliver High-Quality Customer Service RN5133/L/617/6353	Level 2		34
Understanding Personal Effectiveness in a Customer Service Work Environment RN5133/Y/617/6355	Level 2		35
Understanding Your Employer Organisation RN5133/J/617/6352	Level 2		30