Pearson BTEC Level 2 Certificate for Customer Service Practitioners
603/4675/9
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Pearson Education Ltd (Recognised)
- Total credits:
- Guided learning hours: 129
- Total qualification time: 216
- Assessment methods: Portfolio of Evidence
Units (4)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Understanding Communication in a Customer Service Environment RN5133/D/617/6356 |
Level 2 | 30 | |
Understanding how to Deliver High-Quality Customer Service RN5133/L/617/6353 |
Level 2 | 34 | |
Understanding Personal Effectiveness in a Customer Service Work Environment RN5133/Y/617/6355 |
Level 2 | 35 | |
Understanding Your Employer Organisation RN5133/J/617/6352 |
Level 2 | 30 |