OCNLR Level 2 Certificate in Principles of Customer Service
600/9593/3
- Level: Level 2
- Type: Other Vocational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: OCN London (Recognised)
- Total credits: 13
- Guided learning hours: 93
- Total qualification time: 130
- Assessment methods: Portfolio of Evidence
Units (3)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Understand the principles of customer service RN5337/R/502/9652 |
Level 1 | 4 | 30 |
Understand the rules of customer service RN5337/Y/502/9653 |
Level 2 | 4 | 30 |
Understand the use of communication in customer service RN5337/D/502/9654 |
Level 2 | 5 | 33 |