NOCN Level 2 Certificate in Customer Service
610/6624/2
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: NOCN (Recognised)
- Total credits: 17
- Guided learning hours: 101
- Total qualification time: 170
- Assessment methods: Portfolio of Evidence
Units (5)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Building and Maintaining Customer Relationships RN5194/M/651/8284 |
Level 2 | 3 | 18 |
Customer Reception and Support RN5194/L/651/8283 |
Level 2 | 15 | |
Dealing with Customer Complaints and Issues RN5194/K/651/8282 |
Level 2 | 5 | 22 |
Fundamentals of Effective Customer Service RN5194/J/651/8281 |
Level 2 | 4 | 34 |
Social Media Marketing for Products and Services RN5194/H/651/8280 |
Level 2 | 2 | 12 |