NCFE Level 2 Diploma for Customer Service Practitioners
603/5681/9
- Level: Level 2
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: NCFE (Recognised)
- Total credits:
- Guided learning hours: 205
- Total qualification time: 375
- Assessment methods: Portfolio of Evidence
Units (6)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Effectively communicate with a range of customers RN5156/R/618/0498 |
Level 2 | 45 | |
Support and improve customer service RN5156/Y/618/0499 |
Level 2 | 20 | |
Understand an organisation and its customers RN5156/J/618/0496 |
Level 2 | 40 | |
Understand and deliver high quality customer experience RN5156/L/618/0497 |
Level 2 | 40 | |
Understand and develop your role within the team and the organisation RN5156/F/618/0500 |
Level 2 | 35 | |
Understand the principles of delivering customer service RN5156/F/618/0495 |
Level 2 | 25 |