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NCFE Level 2 Certificate in Principles of Customer Service (VRQ)

601/7070/0

• Level: Level 2
• Type: Vocationally-Related Qualification
• Status: Available to learners
• Offered in England: Yes
• Awarding body: NCFE (Recognised)
• Total credits:
• Guided learning hours: 180
• Total qualification time: 200
• Assessment methods: Portfolio of Evidence

Open official specification

Units (13)

Unit	Level	Credits	GLH
Principles of customer service and delivery RN5156/Y/507/5967	Level 2		50
Principles of equality and diversity in the workplace RN5156/K/507/5911	Level 2		15
Understand customers RN5156/D/507/5968	Level 2		20
Understand employer organisations RN5156/A/507/5895	Level 2		40
Understand how to communicate with customers RN5156/H/507/5969	Level 2		20
Understand how to communicate with customers using the telephone RN5156/Y/507/5970	Level 2		20
Understand how to deliver customer service online RN5156/H/507/5972	Level 2		25
Understand how to develop customer relationships RN5156/T/507/5975	Level 2		30
Understand how to develop working relationships with colleagues RN5156/F/507/5896	Level 2		15
Understand how to handle customer information RN5156/D/507/5971	Level 2		20
Understand how to handle objections, promote additional products or services and close sales RN5156/M/507/5974	Level 2		30
Understand how to process sales orders and provide post transaction customer service RN5156/A/507/5976	Level 2		30
Understand how to resolve problems and deliver customer service to challenging customers RN5156/K/507/5973	Level 2		30