iCQ Level 2 Certificate in Providing Service to Customers
610/5134/2
- Level: Level 2
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: iCan Qualifications Limited (Recognised)
- Total credits: 29
- Guided learning hours: 199
- Total qualification time: 290
- Assessment methods: Portfolio of Evidence
Units (8)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communicate using customer service language RN5325/F/601/1609 |
Level 1 | 4 | 30 |
Recognise and deal with customer queries, requests and problems RN5325/M/601/1508 |
Level 1 | 5 | 33 |
Deal with customers face to face RN5325/T/601/1221 |
Level 2 | 5 | 33 |
Deliver reliable customer service RN5325/J/601/1210 |
Level 2 | 5 | 33 |
Develop personal performance through delivering customer service RN5325/R/601/1534 |
Level 2 | 6 | 40 |
Follow the rules to deliver customer service RN5325/L/601/1614 |
Level 2 | 4 | 30 |
Give customers a positive impression of yourself and your organisation. RN5325/L/601/0933 |
Level 2 | 5 | 33 |
Promote additional services or products to customers RN5325/D/601/0936 |
Level 2 | 6 | 40 |