iCQ Level 2 Certificate in Team Leading
603/3182/3
- Level: Level 2
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: iCan Qualifications Limited (Recognised)
- Total credits: 13
- Guided learning hours: 65
- Total qualification time: 130
- Assessment methods: Portfolio of Evidence
Units (28)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communicate work-related information RN5325/T/506/1798 |
Level 2 | 4 | 23 |
Contribute to meetings in a business environment RN5325/Y/506/2958 |
Level 2 | 3 | 7 |
Deliver customer service RN5325/A/506/2130 |
Level 2 | 5 | 27 |
Develop working relationships with colleagues RN5325/R/506/1789 |
Level 2 | 3 | 19 |
Employee rights and responsibilities RN5325/L/506/1905 |
Level 2 | 2 | 16 |
Handle mail RN5325/D/506/1813 |
Level 2 | 3 | 15 |
Health and Safety Procedures in the Workplace RN5325/T/505/4673 |
Level 2 | 2 | 16 |
Lead and manage a team RN5325/H/506/1800 |
Level 2 | 5 | 25 |
Manage personal performance and development RN5325/L/506/1788 |
Level 2 | 4 | 18 |
Principles of equality and diversity in the workplace RN5325/J/506/1806 |
Level 2 | 2 | 10 |
Principles of team leading RN5325/R/506/2294 |
Level 2 | 5 | 37 |
Resolve customer service problems RN5325/A/506/2158 |
Level 2 | 5 | 22 |
Store and retrieve information RN5325/R/506/1811 |
Level 2 | 4 | 19 |
Understand business RN5325/R/506/2957 |
Level 2 | 4 | 32 |
Understand customers RN5325/F/506/2131 |
Level 2 | 2 | 17 |
Chair and lead meetings RN5325/Y/506/1924 |
Level 3 | 3 | 10 |
Collaborate with other departments RN5325/M/506/1931 |
Level 3 | 3 | 14 |
Deliver a presentation RN5325/M/506/1914 |
Level 3 | 3 | 17 |
Develop a presentation RN5325/K/506/1913 |
Level 3 | 3 | 11 |
Encourage innovation RN5325/J/506/2292 |
Level 3 | 4 | 14 |
Manage conflict within a team RN5325/K/506/1927 |
Level 3 | 5 | 25 |
Manage individuals’ performance RN5325/J/506/1921 |
Level 3 | 4 | 20 |
Manage team performance RN5325/A/506/1821 |
Level 3 | 4 | 21 |
Negotiate in a business environment RN5325/H/506/1912 |
Level 3 | 4 | 18 |
Participate in a project RN5325/F/506/1934 |
Level 3 | 3 | 19 |
Procure products and/or services RN5325/M/506/1928 |
Level 3 | 5 | 35 |
Promote equality, diversity and inclusion in the workplace RN5325/T/506/1820 |
Level 3 | 3 | 15 |
Resolve customers’ complaints RN5325/R/506/2151 |
Level 3 | 4 | 22 |